Hey there, podcast superfans! At Noiré Store, we want you to love your merch as much as you love your favorite shows. If something’s not quite right with your order, we’re here to help—no drama, just solutions!

Our Return & Exchange Promise

Just like your favorite podcast hosts deliver quality content episode after episode, we’re committed to making your shopping experience smooth and satisfying. If your item isn’t perfect, we’ll make it right faster than a plot twist in “Reality Court.”

Return & Exchange Timeline

You have 15 days from the delivery date to request a return or exchange. Think of it as our version of a podcast season finale—you need to act before the window closes!

How to Start a Return or Exchange

Email our support team at [email protected] with your order number and reason for return
We’ll send you a Return Authorization Number and shipping instructions within 1-2 business days
Package your item securely with the original packaging if possible
Include your Return Authorization Number clearly on the package
Ship your return to: Noiré Store, 4545 Briarwood Road, Stockton, US 65785

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Hello Noiré Store Team,

I’d like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Product(s): [Product Name(s) and Size/Color if applicable]

Reason for Return/Exchange: [Please describe the issue – doesn’t fit, damaged, wrong item, etc.]

Preferred Resolution: [Refund / Exchange for (specific product)]

Thank you for your help!

[Your Name]

Refund Processing

Once we receive your returned item:

We’ll inspect it within 1-2 business days (no cliffhangers here!)
Approved refunds will be processed to your original payment method
Refunds typically appear in your account within 5-10 business days

Refund Methods: We’ll refund to your original payment method (Visa, MasterCard, JCB, or PayPal)—just like rewinding to your favorite payment option!

Shipping Costs for Returns

For returns due to our error (wrong item, defective product), we’ll cover return shipping costs. For size exchanges or change of mind, customers are responsible for return shipping fees.

Items That Can’t Be Returned

Just like some podcast episodes become instant classics, some items are forever yours once purchased:

Personalized or custom merchandise (because they’re made just for you!)
Items marked as “final sale” or “limited edition drop”
Opened or used products that can’t be resold
Gift cards or digital products

Exchange Options

Want to swap for something else? We offer exchanges for:

Different sizes (subject to availability)
Alternative products of equal value
Store credit for future purchases

Need Help?

Our support team is here for you, just like your favorite podcast co-host! Reach out at:

Email: [email protected]

Response Time: We’ll get back to you faster than the resolution to a “Bad Decisions” cliffhanger—usually within 24 hours!

Thanks for shopping at Noiré Store—where your podcast obsession meets wearable art. Keep rocking your fandom! 🎧