Hey there, podcast superfans! 🎧

At Noiré Store, we want your shopping experience to be as smooth as your favorite podcast host’s delivery. Whether you’re rocking merch from “Above Deck” or showing off your “Bravo! We’re Black” pride, we’re here to make sure you love your gear as much as you love the shows!

Shipping Information

Order Processing Time

Just like waiting for the next episode of your favorite podcast, we know you’re excited to get your merch! We process all orders within 1-2 business days—faster than a plot twist in “Reality Court”!

Shipping Methods & Delivery Times

We offer two shipping options to get your podcast merch to you:

🚚 Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Perfect for when you need your merch before the next season drops!

🎁 Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Great for stocking up on all your favorite podcast gear!

Please Note: We ship worldwide, but delivery to some Asian countries and remote areas may not be available. If you have questions about shipping to your location, just reach out to our support team!

Our Return & Exchange Promise

Just like your favorite podcast hosts deliver quality content episode after episode, we’re committed to making your shopping experience satisfying. If something’s not quite right with your order, we’re here to help—no drama, just solutions!

Return & Exchange Timeline

You have 15 days from the delivery date to request a return or exchange. Think of it as our version of a podcast season finale—you need to act before the window closes!

How to Start a Return or Exchange

Step 1: Contact Our Support Team

Email us at [email protected] with:

  • Your order number
  • Reason for return or exchange
  • Your preferred resolution (refund or exchange)

Step 2: Wait for Instructions

We’ll respond faster than the resolution to a “Bad Decisions” cliffhanger—usually within 24 hours! You’ll receive:

  • A Return Authorization Number
  • Shipping instructions

Step 3: Package & Ship Your Return

  • Package your item securely with original packaging if possible
  • Clearly write your Return Authorization Number on the package
  • Ship to: Noiré Store, 4545 Briarwood Road, Stockton, US 65785

Email Template for Easy Returns

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Hello Noiré Store Team,

I’d like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product(s): [Product Name(s) and Size/Color if applicable]
Reason for Return/Exchange: [Please describe the issue]
Preferred Resolution: [Refund / Exchange for (specific product)]

Thank you for your help!
[Your Name]

Refund Processing

What Happens After We Receive Your Return?

  • We inspect your item within 1-2 business days (no cliffhangers here!)
  • Approved refunds are processed to your original payment method
  • Refunds typically appear in your account within 5-10 business days

Refund Methods

We’ll refund to your original payment method—just like rewinding to your favorite payment option! We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Shipping Costs for Returns

  • Our error (wrong item, defective product): We cover return shipping costs
  • Size exchanges or change of mind: Customers are responsible for return shipping fees

Items That Can’t Be Returned

Just like some podcast episodes become instant classics, some items are forever yours once purchased:

  • Personalized or custom merchandise (because they’re made just for you!)
  • Items marked as “final sale” or “limited edition drop”
  • Opened or used products that can’t be resold
  • Gift cards or digital products

Exchange Options

Want to swap for something else? We offer exchanges for:

  • Different sizes (subject to availability)
  • Alternative products of equal value
  • Store credit for future purchases

Need Help? We’re Here for You! 🎙️

Our support team is here for you, just like your favorite podcast co-host!

Email: [email protected]

Response Time: We’ll get back to you faster than the resolution to a “Bad Decisions” cliffhanger—usually within 24 hours!

Store Address: Noiré Store, 4545 Briarwood Road, Stockton, US 65785

Thanks for shopping at Noiré Store—where your podcast obsession meets wearable art. Keep rocking your fandom! 🎧